Today, Terry at work bought a Kit Kat Chunky for his elevenses. It was solid chocolate, no biscuit. After a bit of cajoling he rang the Customer Hotline, not so much to complain (what’s the problem with all chocolate?) as to make them aware there might be production glitch.
They apologised and have promised to send him refund – and a box of Kit Kats. Result! The whole office is delighted for him. It’s the Willy Wonka golden ticket moment for the masses.